--- title: Cloudbeds description: Getting started with The Guestbook and Cloudbeds --- [Skip to content](https://hotelhelp.theguestbook.com/en/cloudbeds-pms#main-content) English Show submenu for translations [![GBLogoBlack](https://hotelhelp.theguestbook.com/hs-fs/hubfs/GBLogoBlack.png?width=50&height=48&name=GBLogoBlack.png)](https://theguestbook.com) Open main navigation Close main navigation - English Show submenu for translations - Go to RewardsDash Go to RewardsDash How can we help? - There are no suggestions because the search field is empty. 1. [Hotel Help Center](https://hotelhelp.theguestbook.com/en?hsLang=en) 2. [Integrations](https://hotelhelp.theguestbook.com/en/integrations?hsLang=en) 3. [Property Management System (PMS)](https://hotelhelp.theguestbook.com/en/integrations?hsLang=en#property-management-system-pms) # Cloudbeds ### What does this integration do? Integrating your Cloudbeds PMS allows The Guestbook to receive reservation and guest data in real time, and uses it to identify rewards eligible reservations and automatically reward guests that are participating in The Guestbook's cash back rewards program. 1. Pulls reservation data from Cloudbeds in real time as reservations are created and updated. 2. Captures available guest contact information (phone number and/or email address) from the Cloudbeds guest profile. 3. Automatically validates reward eligible reservations and rewards guests upon departure. ### How to connect The Guestbook with Cloudbeds for the first time **Prerequisites:** - An active participating property on The Guestbook. - A RewardsDash account with Admin or Advanced permissions for your property. - A Cloudbeds account with at least one property. *If connecting multiple hotels to Cloudbeds, they need to be connected one at a time. You will need to repeat the following steps for each hotel you want to connect.* **Steps:** 1. Log in to your [RewardsDash](https://rewardsdash.com/) Account. 2. Copy and Paste the following URL into the same browser window: 1. [https://rewardsdash.com/cloudbeds/launch](https://rewardsdash.com/cloudbeds/launch) 3. From the list of hotels you manage in RewardsDash, click **Connect -\>** next to the hotel you want to connect to Cloudbeds. ![Screenshot 2026-09-17 at 6.11.39 PM](https://hotelhelp.theguestbook.com/hs-fs/hubfs/Screenshot%202026-09-17%20at%206.11.39%20PM.png?width=644&height=293&name=Screenshot%202026-09-17%20at%206.11.39%20PM.png) 4. You will be redirected to Cloudbeds. Log in with your Cloudbeds credentials and click **Allow Access**. ![Screenshot 2026-09-17 at 6.12.00 PM](https://hotelhelp.theguestbook.com/hs-fs/hubfs/Screenshot%202026-09-17%20at%206.12.00%20PM.png?width=318&height=387&name=Screenshot%202026-09-17%20at%206.12.00%20PM.png) 5. You will be redirected back to RewardsDash. 6. **Verify that the Cloudbeds Property and The Guestbook property match.** 7. Click **Connect** to complete the installation. ![Screenshot 2026-09-17 at 6.12.25 PM](https://hotelhelp.theguestbook.com/hs-fs/hubfs/Screenshot%202026-09-17%20at%206.12.25%20PM.png?width=670&height=242&name=Screenshot%202026-09-17%20at%206.12.25%20PM.png) *If connecting multiple hotels to Cloudbeds, repeat the steps above for each property you want to connect.* We will handle the rest of the configuration on our end and follow up with next steps when your connection is validated.    #### How to get support | Channel | Contact | | --- | --- | | Email | [integrations@theguestbook.com](mailto:integrations@theguestbook.com) | | Account manager | Contact your dedicated Guestbook Partner Success manager | For Cloudbeds-specific issues: [myfrontdesk.cloudbeds.com](https://myfrontdesk.cloudbeds.com/hc/en-us/articles/1260805518149-Cloudbeds-live-chat-email-and-phone-support)   - [General](https://hotelhelp.theguestbook.com/en/general?hsLang=en) - [Analytics and Reporting](https://hotelhelp.theguestbook.com/en/analytics-and-reporting?hsLang=en) - [Best Practices](https://hotelhelp.theguestbook.com/en/best-practices?hsLang=en) - [Cash Reward Suite Enhancements](https://hotelhelp.theguestbook.com/en/cash-reward-suite-enhancements?hsLang=en) - [Front Desk and Reservations](https://hotelhelp.theguestbook.com/en/front-desk-and-reservations?hsLang=en) - [Invoicing](https://hotelhelp.theguestbook.com/en/invoicing?hsLang=en) - [RewardsDash](https://hotelhelp.theguestbook.com/en/rewardsdash?hsLang=en) - [Booking Engines](https://hotelhelp.theguestbook.com/en/booking-engines?hsLang=en) - [FAQ's and User Guides & Training Videos](https://hotelhelp.theguestbook.com/en/faqs-and-user-guides-training-videos?hsLang=en#main-content) - [FAQ's](https://hotelhelp.theguestbook.com/en/faqs-and-user-guides-training-videos?hsLang=en#faqs) - [Training Videos](https://hotelhelp.theguestbook.com/en/faqs-and-user-guides-training-videos?hsLang=en#training-videos) - [Product Updates](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#main-content) - [2026](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2026) - [2025](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2025) - [2024](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2024) - [2023](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2023) - [2022](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2022) - [2021](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2021) - [2020](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2020) - [2019 and older](https://hotelhelp.theguestbook.com/en/product-updates?hsLang=en#2019-and-older) - [Integrations](https://hotelhelp.theguestbook.com/en/integrations?hsLang=en#main-content) - [Property Management System (PMS)](https://hotelhelp.theguestbook.com/en/integrations?hsLang=en#property-management-system-pms) [![Chill listening crop-3](https://hotelhelp.theguestbook.com/hs-fs/hubfs/GB-Logo-Black-lp.png?width=34&height=33&name=GB-Logo-Black-lp.png "Chill listening crop-3")](https://www.rewardsdash.com) Help Center Copyright © 2026, The Guestbook