Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use.
In general, Eligible Charges shall include the below, not including taxes and fees:- Room-only rates
- Package rates
- Upgrade fees
- Early check-in and late check-out fees
For consistency among all partner hotels, all public-facing rate types and promotional codes are eligible for rewards per the terms of The Guestbook program. This includes BAR/RACK, promotional rates and qualified rates such as AAA and local/state resident discounts.
Private negotiated group or corporate rates may NOT be eligible for rewards, and are at the hotel’s discretion. If the hotel wishes to exclude a rate, they must provide exclusion details to The Guestbook in advance of guests completing their reservation, in order to properly suppress the cash rewards messaging for a particular group/corporation. Please provide rate/promo/group code, direct booking link, and check-in/check-out dates to your Customer Growth contact.
Read more about eligibility by rate category here.