Guest Service Agents (GSAs) and Front Desk Agents can now directly invite guests to join The Guestbook through their RewardsDash dashboard, earning rewards for every successful referral. The new Guest Agent Referral Program empowers hotel staff to turn guest interactions into new member enrollments—automatically tracked and rewarded within The Guestbook ecosystem.
Touch-points
| Area | What agents see | Why it helps hotels |
|---|---|---|
| RewardsDash → “Invite a Guest” Page | A simple referral form where hotel staff can enter guest emails, view invite history, and track referral status (“Not Joined” → “Account Created”). | Encourages front-line staff to introduce The Guestbook to guests, driving new member growth and stronger hotel loyalty. |
| Referral Email Flow | Automated branded emails invite guests to join The Guestbook, personalized with the hotel’s name, image, and message. | Reinforces the hotel’s connection with guests while highlighting the value of The Guestbook. |
| Member Dashboard (for referred guests) | Upon joining, referred guests automatically receive $15 Cash Forward credit in their account. | Converts referrals into reward-ready members more likely to book direct and return to the collection. |
How it works
For Agents
-
Access:
Hotel staff can access the new “Invite a Guest” page directly from their RewardsDash dashboard. -
Authentication:
Agents can log in or sign up using:-
Email and password
-
Google login or signup
-
-
Send Referrals:
-
Enter the guest’s email to send an invitation directly from RewardsDash.
-
Duplicate or invalid entries display a clear error message.
-
Successful referrals trigger an automated invite email customized with the hotel’s name and image.
-
Invitations are automatically logged and can be tracked within the referral list view.
-
-
Track Referrals:
-
Referral statuses update automatically as guests create their accounts.
-
Once a guest joins, the agent’s referral list will display “Account Created.”
-
-
Earn Rewards:
-
After five successful sign-ups, the agent becomes eligible to earn 1% rewards on stays booked by their referred guests.
-
For Referred Guests
-
Guests receive a personalized email inviting them to join The Guestbook.
-
The landing page displays the referring hotel’s image and details.
-
After completing sign-up, guests instantly receive $15 Cash Forward credit in their account.
-
Their new Guestbook account is ready to earn and redeem rewards right away.
Why it matters
-
Empowers Hotel Staff:
Gives GSAs and Front Desk Agents an easy, automated way to introduce The Guestbook to guests during check-in or checkout. -
Drives New Member Growth:
Turns everyday guest interactions into new member enrollments without marketing overhead or manual follow-up. -
Enhances Guest–Hotel Relationships:
Guests join through a hotel-branded experience, strengthening their connection to the property and encouraging repeat bookings. -
Automates Incentives:
Both the $15 Cash Forward credit for new members and the 1% agent reward are automatically processed—no manual tracking required. -
Builds Brand Identity & Engagement:
By extending The Guestbook brand to the front desk, the program encourages more touchpoints between guests and The Guestbook, helping them discover other hotels within the collection and deepening long-term loyalty.
Availability
The Guest Agent Referral Program is live now for all hotel partners in RewardsDash.
No setup or configuration is required—hotel agents can log in and start inviting guests immediately.
The Guest Agent Referral Program makes it easy for hotel teams to grow The Guestbook community, reward loyal guests, and strengthen relationships—creating more repeat stays and deeper brand engagement across our collection.
For questions or feedback, please contact your Partner Success Manager.