Members can now redeem Cash Forward directly within their Member Dashboard—no more emailing Member Services. The updated redemption flow lets users select their preferred payout method (PayPal or Venmo), apply available balances toward upcoming stays, and receive automated confirmation updates once rewards are released.
Touch-points
| Area | What guests see | Why it helps hotels |
|---|---|---|
| Member Dashboard → Cash Forward Page | A redesigned redemption modal displaying eligible stays, pending redemptions, and supported payout methods. | Eliminates manual support requests, reducing resolution time and freeing hotel and Member Services staff. |
| Reservation Edit Page (RA) | A new dropdown listing available redemption options (PayPal, Venmo) and an “Amount to Redeem” field capped to the member’s available balance. | Standardizes redemption management across web and admin tools. |
| Stay Confirmation & Pre-Stay Emails | Generic notifications include redemption type, email, amount, and estimated delivery timing (10 days post-checkout). | Keeps guests informed about reward delivery and contact details, reducing follow-up inquiries. |
How it works
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Unified redemption logic: Cash Forward redemptions now use the same options and limits available through the member’s self-service flow.
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Smart amount control: The “Amount to Redeem” field automatically caps at the user’s available balance (excluding rewards from the same hotel).
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Supported payout options: Members can choose between PayPal or Venmo, shown dynamically based on account currency.
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Automated notifications:
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Pending Confirmation Email — sent once a redemption is submitted, showing payout type, estimated delivery, and contact info.
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Completion Email — triggered when rewards are released after the stay is validated (separate from the “Here’s your reward” email).
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Hotel-side process:
Approving and rewarding the stay automatically triggers Cash Forward payout release—no manual follow-up required. -
Eligibility & ordering:
Eligible upcoming stays are displayed first (sorted by check-in date), followed by pending redemptions (sorted by checkout date). -
New Klaviyo triggers:
Added properties like last cash forward redemption date and hotel name enable follow-up survey automation.
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Why it matters
This update completely removes the need for manual support intervention, making Cash Forward redemptions faster, clearer, and more transparent.
Guests can redeem rewards in seconds, and hotels benefit from fewer escalations, less inbox traffic, and a consistent redemption experience across web and admin tools.
Availability
The feature is live for all members today.
No configuration required—Venmo and PayPal options will appear automatically for eligible currencies.
For questions or feedback, please contact your Partner Success Manager.